This privacy policy is between you, the user of this website and The Restore Programme, the owner and provider of this website.

This privacy policy applies to our use of all data collected by us, or provided by you in relation to your use of the website. This policy is effective from 5/10/2022 and will be reviewed and updated regularly

When do we collect information?
We collect information from you when you enter information on our website or purchase a course by The Restore Programme.

Why do we collect your data?
We collect your data after gaining consent from you to do so. The data we collect enables us to best provide our nutrition and wellbeing services to you.

What data do we collect?
For services advertised by The Restore Programme we may include, but it is not limited to the following: name, address, e-mail address, company, phone number, personal description, medical diagnosis, gender and age.

Third Parties
Below, is a list of third parties that we use to support the services of The Restore Programme:
• Zoho Trainer Central
• Zoho One
• Stripe
• Dietetic Information & Nutritional Evidence (DINE)

Please note that this Privacy Policy applies only to the personal information that we collect through this website. The Restore Programme cannot be responsible for, and does not accept any liability in relation to, personal information that third parties may collect, store and use through their website. Make sure you read the Privacy Policy of each website you visit, carefully.

How long do we keep your data?
The Restore Programme will retain information for as long as it is necessary for us to fulfil the purposes that we describe in this policy. We hold personal information, as outlined above in order to tailor our marketing efforts until such time as this is no longer needed or a request is made for this information to be deleted.

How may we use your data?
We, and the third-party processors that we use to act on our behalf such as software providers which assist us in performing any contract we enter into with you, may collect, store and use your personal information listed above for the following purposes:
• To schedule an appointment to speak with a member of The Restore Programme about a product or service (with your consent)
• To enable us to respond to customer service requests (with your consent)
• To process your transactions for our services and products
• To provide you with information about other goods and services we offer that are similar to ones that you have already read, purchased or enquired about (with your consent)
• To notify you about changes to our services
• To improve our website and operations, to ensure that our content and services are delivered in the most effective manner for you and for your computer
• To be able to measure the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you (with your consent)

Security
The Restore Programme is committed to ensuring that your information is secure and we will aim to do so to the best of our ability. No transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us, e.g. by email.

Controlling your personal information
• Charlotte Foster (Registered Dietitian and Founder of The Restore Programme) is the allocated “Data Controller” and “Data Protection Officer” for The Restore Programme. Please contact her via email info@therestoreprogramme.com with any queries regarding the storage/processing of your data.
• As per the GDPR you have the right to request the details of the personal information The Restore Programme stores about you.
• As per the GDPR, there may be a circumstance whereby you have provided consent for data to be collected and processed and you have the right to withdraw your consent for that specific data storage/processing. To withdraw consent, please contact The Restore Programme’s Data Protection Officer. Once this request for withdrawal of consent has been formally received, we will no longer process/ hold your personal data, unless there is a lawful and legitimate basis in doing so.
• If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Cookie Policy
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We take your privacy very seriously and we comply with the recent UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future.

This policy is regularly reviewed to maintain compliance with current legislation.

Last updated: 5/10/2022